24/7 Reference is a new service that lets you ask questions and get answers, in real time, right here on the Internet, from live reference staff from libraries here and across the country. The 24/7 Reference service is available:

24 hours a day, 7 days a week

Free reference service is limited to library cardholders, Santa Ana residents, teachers in Santa Ana schools, Santa Ana City employees, and Santa Ana property owners.

To Use 24/7 Reference:

Click below on the left icon below and fill in the form. A Librarian will join you shortly.
Once you are connected, please do not use your "forward" or "refresh/reload" buttons on your browser, or you will be disconnected!!


Service is not available


M-Th 10am-8pm Fri-Sat 10am-6pm,M-Th 10am-8pm Fri-Sat 10am-6pm
Get Plug-in Info       About 24/7 Reference Privacy Statement



If this is your first visit to our site:

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About 24/7 Reference:

About us:
24/7 Reference is a project of the Metropolitan Cooperative Library System (MCLS), supported by Federal LSTA funding, administered by the California State Library. To find out more about the project, please visit our Website at www.247ref.org. MCLS is an association of 31 independent city and special district public libraries located in the greater Los Angeles area, which have agreed to cooperate in providing library service to the residents of all participating jurisdictions. MCLS provides member libraries a resource-sharing network and a means for enhancing the level and diversity of resources available to library users, while reducing duplication of effort. To find out more about MCLS, please visit the MCLS Website www.mcls.org

The 24/7 Reference service is staffed by local reference librarians, MCLS reference librarians, and library school graduate students hired by the Metropolitan Cooperative Library System (MCLS). When you click on the Ask the Librarian logo, the librarian who answers your question may or may not be a librarian at your local library. When the MCLS librarian is unable to provide you with the information you need, we will refer either you or your question to your library, the MCLS Reference Center, an expert, or other library that can provide the needed information.

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Privacy Statement:

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services.

This statement discloses the current privacy practices for our Web sites. If we make any substantive changes to this policy, we'll announce it on our sites. If you have any questions or concerns regarding this statement, you should contact 24/7 Reference's site coordinator at privacy@247ref.org.

24/7 Reference will update this policy from time to time so please check back periodically. When such changes occur, you will see the word "updated" next to the Privacy Policy link on the front page of 24/7 Reference site. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will prominently post such changes prior to implementing them. Click here for our Privacy FAQ.

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