Welcome to ASK 24/7!

The live chat academic research service for students, faculty and staff from participating libraries of the Boston Library Consortium, Inc. ...

Fill in the form to the right and click "Connect." A librarian will join you shortly.

Please note: You may be chatting with a librarian from another BLC library or from the national 24/7 Reference cooperative service.

For Best Service:

Enter your email address to receive a complete transcript with links to all websites visited during your session
Use Internet Explorer or Netscape 6.01 or lower, and have "session cookies" enabled in your browser
Clear your cache or you may be disconnected - here's how
Disable or reconfigure your firewall (Norton Internet Security, etc.) or you may not be able to see the chat from the librarian. Remember to re-enable the firewall afterwards! Here's how to reconfigure
If you don't want to disable the firewall, please be thorough when asking your question. You'll receive an email response shortly
Use the forward, back and refresh buttons provided in the software - not the ones on your browser!
Don't try to bookmark (add to Favorites) or print anything during the session - wait for the emailed transcript
If you must open a second browser while connected, please use the "start" menu or taskbar shortcut. Using Control "n" or File "new" will end the session