Live Help

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Your Librarian / Live Reference is a new, experimental project that lets you ask questions and get answers, in real time, right here on the Internet, from live reference staff in libraries throughout the country. The AskNow service is available from the County of Los Angeles Public Library.

When we are not available LIVE, please choose 


If this is your first visit to our site:

You may be asked to grant certain permissions. Please click "Grant" and you will be taken to our site. If you do not wish to download this plug-in, you may still submit your question to us by selecting another available option.

About the creators of this service:

AskNow is a project of the Metropolitan Cooperative Library System (MCLS), supported by Federal LSTA funding, administered by the California State Library. To find out more about the project, please visit our Website at MCLS is an association of 31 independent city and special district public libraries located in the greater Los Angeles area, which have agreed to cooperate in providing library service to the residents of all participating jurisdictions. MCLS provides member libraries a resource-sharing network and a means for enhancing the level and diversity of resources available to library users, while reducing duplication of effort. To find out more about MCLS, please visit the MCLS Website

The AskNow service is staffed by local and national reference librarians, When you click on the Ask the Librarian logo, the librarian who answers your question may or may not be a librarian at your local library. If the librarian is unable to provide you with the information you need, we will refer either you or your question to your library, the MCLS Reference Center, an expert, or other library that can provide the needed information. 

Privacy Statement:

This Privacy Statement sets out our privacy policy and explains what we do with the personal information that we collect from our users. Please read the following to understand our views and practices regarding personal information, and how they pertain to you as you use our various features and services. 

This statement discloses the current privacy practices for our Web sites. If we make any substantive changes to this policy, we'll announce it on our sites. If you have any questions or concerns regarding this statement, you should contact 24/7 Reference's site coordinator at

24/7 Reference will update this policy from time to time so please check back periodically. When such changes occur, you will see the word "updated" next to the Privacy Policy link on the front page of 24/7 Reference site. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will prominently post such changes prior to implementing them. Click here for our Privacy FAQ.